Saturday, December 02, 2006

Missouri DOR Can Lick My Balls

Copy of the e-mail I just sent to the state of Missouri:

I just spent more than 30 mintues in line only to be told that I could not renew my plates today. Why? Because apparently, I did not have my 2004 personal property tax receipts. That's funny -- and utter crap, because I did have it with me.

It seems that back in 2004 when I purchased my car, I was leasing a Honda Civic. As part of my lease, I had to pay the personal property taxes, which I did. My name is even on the property tax form as a c/o.

When I registered my car, they accepted it without any trouble. So EXACTLY WHY DID THEY NOT ACCEPT IT NOW?

Please answer this for me, because I really want to know. I don't understand how two years ago, they accepted this paperwork without any problems, but now it's a problem. The state didn't have any trouble cashing the check back in 2004, 2003, or 2002. I paid it. I have the receipts, which according to some arcane bureacratic rule, I can't use.

So now I have to go to another office to get a waiver, when in this golden year of 2006 AD, we have these things called computers that talk to one another via this magical invention known as the internet. In fact, I'm using it to communicate with you now! How hard is it to set the systems up so the ("extremely") helpful employee can go ahead and look the damned thing up, thereby taking care of the problem? I'm willing to be that an integrated system would save all sorts of time and money, which is probably why the state rejects that solution. Please explain this me, because I'm utterly confused about this.

But mostly, I'd like to know why is it that I can use a valid tax receipt showing I paid my property tax in 2004 is no longer valid. That doesn't make a lick of sense and right now, I'm so angry that my hands are still shaking. Because Monday, I now have to take time off of work, drive downtown and get a piece of paper (that they probably won't have - because I already paid my taxes) that merely repeats information that I already gave them. Please explain to me how this makes sense.

This state never ceases to amaze me. In the roughly 18 years that I've been driving, I have never had an easy time getting my plates renewed - no matter how many times I check the paperwork I have or how early I start, some new rule keeps springing up that keeps me from taking care of it without jumping through so many hoops that circus monkeys start shaking their heads in wonder.

Thank you for your time. I'm not really expecting to hear from you, since I know what a premium the state puts on its customer service.


Brian McCown

Christ, I am pissed. My hands are still shaking. Needless to say, I plan giving my amigos over at the Missouri Dept. of Revenue a friendly call on Monday so that we may discuss my issues with them. I'm going to try not to use the word "fuck" as many times as I did when I sat down to write this, but I'm not promising anything. In fact, I was kind of proud that I only dropped one f-bomb when I was told I couldn't renew my plates.

1 comment:

Mikala said...

Oh, I feel your pain. I've gotten to the point, where I make my boyfriend go renew my plates because of this very reason. A new rule always pops up that you don't know about until you get to the head of the mile-long line. So, you end up wasting an hour in line to be told to leave.

Why can't they hire a few more people to stand out in the waiting area to check everyone to see if they have the right stuff?

Their whole system is archaic and will never be any better.

And, the whole computer system thing has confused me for years - why can't they just type in your SS# or VIN and see what the heck's going on?


Good letter e-mail by the way.